The Registered Location is the street address where the users will be using Zoom Phone Service. (“Zoom Phone”) with their Registered Location when the company sets up their service. Because Zoom Phone Service permits customers (and customers’ users) to use Zoom Phone Service anywhere they have broadband Internet access, and to obtain numbers that may not correspond with their current location, Zoom Phone 911 Service functions differently than traditional 911 service in certain respects:īecause a user’s telephone number does not necessarily correspond with the user’s physical location, all users must provide Zoom Phone Communications, Inc.

Traditional Enhanced 911 service (also known as E911) automatically sends 911 calls to the appropriate PSAP along with the user’s address and telephone number. (3) Service Relocation and Non-Native Telephone Numbers. Traditional 911 service automatically sends 911 calls to the appropriate local emergency responder, or Public Safety Answering Point (“PSAP”), based on the user’s telephone number. (2) Network Configuration. If your company’s network configuration does not permit Zoom Phone Service to connect, your company will not have access to Zoom Phone Service and therefore will not have access to 911 service. (1) Internet Connection Failure. If the Internet connection over which Zoom Phone Service is provided is interrupted, you and/or your company will not have access to Zoom Phone Service during that interruption and therefore will not have access to 911 service during that interruption.

The FCC requires us to advise our customers of the circumstances under which 911 may not be available or may be in some way limited by comparison to traditional 911 service. Zoom Phone 911 Service: Zoom Phone 911 Service operates differently than traditional 911 service.

This notification provides important information about the ability to connect to 911 emergency calling services using Zoom Phone Service.

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